Privacy Policy

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Privacy policy

This Privacy Policy describes how ritzelgroup.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from ritzelgroup.com (the Site).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor, Shopify 
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order information
 

• Purpose of collection: to provide products or services to you to fulfill our contract or any orders placed through the Site, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
• Source of collection: collected from you
• Disclosure for a business purpose: shared with our processor, Shopify, sales channels, defined payment gateway companies, shipping and fulfilment applications and companies
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number

Sharing your Personal Information 

We share your Personal Information with third parties and service providers to help us provide our services and products and to fulfill our contracts with you, as described above

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location)
• We use Shopify Audiences to help us show ads on other websites with our      advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be      interested in

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at the following locations:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information

Your Rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact at solutions@ritzelgroup.com

If you are a European resident, please note that we process your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or to otherwise pursue our legitimate business interests, as listed above. Please note also that your information will be transferred outside Europe, including to Canada and the United States

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the site, for instance whether it’s their first time visiting or if they are a frequent visitor. We use  cookies to optimize your experience on our Site and to provide our services

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “session” or “persistent” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and 2 years from the date they are downloaded to your device

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively affect your user experience and prevent parts of the Site from being fully accessible

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help menu or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above

Do Not Track 

Please be aware that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at solutions@ritzelgroup.com.